We recently received an ‘Outstanding Award’ for customer satisfaction from In-House Research. Born from their belief that many awards are given too easily, In-House Research developed this award to recognise organisations delivering the very highest standard of customer care and experience.
Operating in a trying time for much of the industry, we remain committed to consistently raising the bar with both our product and our customer experience. As Thomas Weston, Head of Client Liaison for In-House Research says, “the criteria were high so only those who achieve exceptional levels of customer service can be recognised as 'Outstanding'."
Over 97% of the homeowners surveyed for this award said that they would recommend Mount Anvil to a friend, a fact that supports Weston’s comments that we have a “clear understanding of the customer journey, and continued focus on the delivery of a world class customer experience”.
That understanding and focus was also recently recognised by the Institute of Customer Service, who presented us with a Gold Award at 2016's UK Customer Satisfaction Awards. The ceremony celebrated organisations across the UK that demonstrated a sustained and effective commitment to delivering excellent customer service throughout 2015.
As Mount Anvil’s Head of Customer Service Ilan Shapiro says, "It has been another incredible year for customer satisfaction across Mount Anvil's developments. These awards recognise our commitment to ensuring our buyers have the very best experience, from first contact to ongoing care after completion."
We couldn’t be prouder that our hard work and respect for our customers and their new homes have been recognised in this way. Find out more about our London homes by browsing our development pages.